Privacy policy

Effective Date: 12/01/2025
Practice Name: Omo Health Services LLC
Location: Maryland, USA

1. Introduction

Omo Health Services LLC (“Practice,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our patients’ health information. This Privacy Policy explains how we collect, use, disclose, and safeguard Protected Health Information (PHI) and Personal Information in compliance with:

  • Health Insurance Portability and Accountability Act (HIPAA)

  • Health Information Technology for Economic and Clinical Health Act (HITECH)

  • Maryland Confidentiality of Medical Records Act

  • Other applicable federal and state privacy laws

By using our website, telemedicine platform, patient portal, or in-office services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Protected Health Information (PHI)

PHI includes any information that identifies a patient and relates to:

  • Medical history

  • Diagnoses

  • Treatment plans

  • Immunization records

  • Test results

  • Prescription information

  • Health insurance information

  • Appointment history

  • Telemedicine visit records

2.2 Personal Information (Non-PHI)

This may include:

  • Name of parent/guardian

  • Address

  • Phone number

  • Email address

  • Emergency contact information

  • Payment and billing information

2.3 Automatically Collected Data (Website & Telemedicine Use)

  • IP address

  • Device information

  • Browser type

  • Cookies and tracking technologies

  • Usage data (e.g., pages visited, time spent)

3. How We Collect Information

We collect information through:

  •  In Person visits

  • Online appointment scheduling

  • Telemedicine sessions

  • Patient portal submissions

  • Phone calls, emails, or text messages

  • Medical forms

  • Website interactions

4. How We Use Your Information

We use PHI and personal information to:

4.1 Treatment

  • Diagnose and treat medical conditions

  • Coordinate care with other healthcare providers

  • Provide telemedicine consultations

4.2 Payment

  • Process insurance claims

  • Verify coverage and benefits

  • Submit billing and manage accounts

4.3 Healthcare Operations

  • Improve quality and effectiveness of care

  • Conduct audits and compliance reviews

  • Train healthcare professionals

4.4 Communication

  • Send appointment reminders

  • Provide test results

  • Communicate care instructions or follow-ups

  • Contact parents/guardians regarding children’s care

4.5 Legal & Safety Requirements

  • Comply with federal and state laws

  • Report public health concerns (e.g., communicable diseases)

  • Respond to court orders or subpoenas

5. How We Share Your Information

We may share PHI with:

5.1 Treatment Partners

  • Other physicians

  • Specialists

  • Hospitals

  • Pharmacies

  • Laboratories

  • Imaging Centers

  • Allied healthcare professionals

5.2 Insurance & Payment Entities

  • Health insurance plans

  • Billing companies

  • Credit card processors

5.3 Business Associates

External service providers who assist with:

  • Electronic health record (EHR) management

  • Telemedicine platforms

  • Cloud storage

  • Billing and claims processing

  • Secure messaging

  • IT services

All business associates must sign a HIPAA Business Associate Agreement (BAA).

5.4 Legal and Public Health Obligations

We may disclose PHI as required by:

  • Maryland Department of Health

  • Court orders or subpoenas

  • Reports of abuse or neglect (mandatory reporting)

  • Public health reporting

We never sell patient information.

6. Telemedicine Privacy & Security

For online and telehealth visits, we use secure, HIPAA-compliant technology.
We protect telemedicine data through:

  • Encrypted video sessions

  • Secure patient portals

  • Authentication and access controls

Patients/guardians are responsible for ensuring private environments during telemedicine appointments.

7. Your Rights Under HIPAA & Maryland Law

Patients and their legal guardians have the right to:

7.1 Access PHI

Request copies of medical records.

7.2 Request an Amendment

Ask for corrections to inaccurate or incomplete information.

7.3 Request Restrictions

Limit how we use or share PHI (although we may not be able to agree to all requests).

7.4 Request Confidential Communications

Choose preferred ways to be contacted.

7.5 Receive an Accounting of Disclosures

Request a list of times PHI was shared for reasons other than treatment, payment, or operations.

7.6 Obtain a Paper Copy of This Policy

7.7 File a Privacy Complaint

You may file complaints without fear of retaliation with:

  • Our Privacy Officer

  • U.S. Department of Health & Human Services (HHS)

Instructions provided in Section 13.

8. Data Security

We use reasonable and HIPAA-compliant safeguards, including:

  • Encrypted storage

  • Firewalls and secure servers

  • Access controls and authentication

  • Staff training

  • Regular audits and monitoring

However, no system is completely secure. Electronic transmission carries some risk.

9. Retention of Information

We retain medical records in accordance with:

  • Maryland state law

  • Federal HIPAA requirements

  • Medical Board guidelines

Records for minors are retained for the legally required duration after the child reaches adulthood.

10. Website, Cookies & Online Tracking

We may use cookies and analytics tools to:

  • Improve website functionality

  • Analyze usage

  • Enhance patient experience

Cookies do not contain PHI.

You may disable cookies in your browser settings.

11. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of third-party websites.

12. Updates to This Privacy Policy

We may revise this Privacy Policy at any time. Updates will be posted on our website with an updated effective date.